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SM Supermalls hindi nagbibigay ng tamang sukli? Binatikos!

ATTENTION: SM Supermalls
DTI Philippines
Ateng cashier: (Nagsukli ng ₱16.00 instead of ₱16.75)
Ako: “Ate, wala kayong tig-¢25?”
Ate: “Wala po eh.”
Ako: “Ate, anlaki ng ¢75 ha.”

Hindi na sumagot si ate, hindi rin sya nag-effort na hingian man lang ako ng ¢25 para bigyan nya na lang ako ng ₱1.00. Marami akong sentimo (¢5, ¢10, ¢25) para sa ganitong mga pagkakataon pero nagkataong hindi ko dala ang coin purse ko.

Oo, maliit siguro ang ¢25 para sa isang tao. Pero imagine if they do that to one million customers, that’s ₱250,000.00 instantly. And how many customers do they have in a year?

Kaya paano pa kung ¢75? Buti sana kung sa mga kahera atbp empleyado napupunta ang excess income na ito.

I have a bestfriend who worked as a cashier in a hypermarket and according to her, kapag nag-over sila ng P20.00 pataas ay kailangan nilang gumawa ng incident report (IR). Kung P19.00 pababa, no need for IR. Pero kahit magkano man ang “over”, may IR man o wala, LAHAT NG BARYA AY NIRE-REMIT NG MGA KAHERA dahil bawal sila maglabas/mag-uwi ng pera galing sa counter, which is also the reason bakit ang mga uniform nila ay WALANG BULSA. Kung saan mapupunta o anong mangyayari sa mga barya, hindi ito alam ng mga empleyedo.

Republic Act 10909, also known as the The Exact Change Act, aims to protect consumers from losing money to sellers or businesses that do not give the exact change to their customers.

According to the law, it now becomes unlawful for any business establishment – regardless of size – to give insufficient change or no change at all to consumers who have purchased or received products or services of any amount.

It also means that businesses can no longer give out other forms of change, such as candies. It also requires signs on every counter that state “Demand your exact change.”

What happens?
While the bill proposes that price tags in establishments show the exact retail of any item, it also asks retailers to break down all applicable taxes on the item in question.

The law applies to any business or service provider which means that public transport systems are also covered by the new law. Failure to comply can result in the following penalties:

Php 500 – first offenders
Php 15,000 – second offense
Php 25,000 and revocation of license – third offense

In addition to the fines, the law states that the total amount of change the establishment failed or refused to give is to be paid to the government unless it can be determined with reasonable certainty that the change is due and payable to a particular person or group.

How does it affect you?
Other than the fact that you can ask for the exact change from any establishment, it also means that you can take a business or service to court should they be unable to provide the exact amount of change detailed for your purchase.

In this case, the law also outlines how one might file a complaint:

Anyone who wishes to file a complaint may do so within ten working days of the violation – all complaints will be filed at the Department of Trade and Industry (DTI).

Once filed, the DTI will investigate and complete its findings in no less than ten working days with the establishment being served due notice of the investigation.

The findings and final decision regarding the matter shall be issued in no later than 30 days from receipt of the complaint.

The (DTI) is working on disseminating the information regarding the law, as it is also stipulated that the Department will have 120 days total to ensure that people are made wholly aware of the information about the law.


(c) Al Mondz

SM Supermalls hindi nagbibigay ng tamang sukli? Binatikos! SM Supermalls hindi nagbibigay ng tamang sukli? Binatikos! Reviewed by AsianPolicy.Press on 1:45:00 PM Rating: 5

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